I am not usually a person to spring to the defence of the NHS, especially Queen Mary's Hospital, Sidcup, but the letter in the News Shopper of January 4 enraged me (It Costs Nothing To Be Polite).

The people who man the desk at A&E have been nothing but spectacular on many occasions while dealing with my enquiries and the toilets are clearly marked.

I am sure if people treated them with more respect they would not have to work behind bars, put there for their own safety.

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