Hundreds of passengers – including celebrities – were stuck on cold, dark trains after a fault with overhead cables forced all services to stop.
Images and footage shared on social media on Thursday evening showed commuters sat in dimly lit carriages suffering from power outages, before they were eventually evacuated.
Some passengers reported on social media being stuck for more than three hours while receiving no information from rail operators, while others reported being unable to go to the toilet.
National rail, Elizabeth Line and Heathrow Express services were all disrupted by the issue as the London Paddington to Reading line remained closed.
Celebrities including musician James Blunt and TV presenter Rachel Riley were also affected by the disruption.
Blunt posted on X: “Been stuck somewhere outside Paddington for close to 4 hours now. Out of peanuts and wine”, while Riley wrote: “Nearly 4 hours after we got on, we’re getting off the Elizabeth line, woohoo!”
Commuter Mikey Worrall was one of the hundreds of people stranded on dark, cold trains when London’s rail network was thrown into chaos.
Mr Worrall described the experience to the PA news agency, calling it “the most surreal evening” of his life.
He described the train as lurching to a stop and then a long, multiple-hour wait in semi-darkness as the driver drip-fed what little information they had through to passengers.
Eventually, the battery backup running the train’s heating and light services ran out, and passengers were left in darkness for another hour and a half until the evacuation came.
Mr Worrall said: “We saw a couple of workers come past, and they were trying to keep everyone calm. Suddenly, we saw a stream of people coming down the track, and at that point, it was clear that we would be getting off.
“It was really eerie walking down the railway line in amongst this big crowd of people. It felt like a wartime thing.”
As to why the line broke down, Mr Worrall said: “Every day, it’s a different excuse.
“It seems to me they opened this whole thing without actually being fit for purpose. If they knew there were infrastructure issues that they needed to work on, why didn’t they work on those before? They opened the line and it doesn’t work.
“It (goes down) multiple times a week, and it’s incredibly frustrating.”
He added: “The mayor of London needs to sort it out.”
A Network Rail spokesperson said the overhead cables affected were in the Ladbroke Grove area.
The spokesperson said: “We’ve had to stop all services while our engineers work as fast as they can to fix the issue. Our teams are also working with train operators to assist people on the trains affected.
“We’d urge people onboard to follow all the advice from staff while this incident is ongoing.
“Anyone planning travel tonight should check National Rail Enquiries for the latest on the disruption.”
A TfL spokesperson, said: “We’re sorry that the damage caused to Network Rail’s overhead power lines by another rail operator’s train has caused significant disruption to our Elizabeth line customers as well as all train operators out of London Paddington.
“We’re working together with response teams across partners to recover trains and get everyone home as quickly as we can.
“Network Rail are working urgently to repair the power lines and we’d encourage all customers to check before they travel over the next few days while they do this.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here