A man has claimed he received a mouldy breakfast roll after ordering from a McDonald’s restaurant in Dartford on Uber Eats.
Cameron Scott ordered a breakfast roll from the popular fast-food chain using Uber Eats on Monday (January 9) - but was left “disgusted” after the discovery.
He says he got the food within 30 minutes from the Princess Road branch, only to be left with a mouldy bun.
Cameron ordered £27.35 worth of food - which also included a cheesy bacon flatbread and a sausage and egg McMuffin.
A spokesperson for McDonald’s said it is sorry to hear about Cameron’s experience and that food safety is highly important to them.
Cameron explained: “The other foods were fine but once I took a bite into the breakfast roll and I released there was mould on it.
“It made me, and my girlfriend feel sick.
“It put us off from eating the rest of our food and also ruined our day.”
After discovering the mould, Cameron was quick to contact McDonald’s and Uber Eats, wanting to claim a refund.
Cameron claims McDonald’s issued him with an apology and that he was offered vouchers from the chain.
He was also refunded £12.98 following a complaint on the Uber Eats app.
The popular food chain confirmed as soon as the restaurant was made aware of Cameron’s discovery, they conducted a thorough investigation.
The investigation did not find any further issues in the restaurant, according to a McDonald’s spokesperson.
Cameron said: “The food should be checked before getting sent out.
“There’s clearly a problem of bad food quality control at the Dartford branch.
“Really disgusting.”
The full statement from McDonald’s said: “We are sorry to hear about this customer’s experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections.
“As soon as the restaurant were made aware, they conducted a thorough investigation to ensure that we meet our high standards.
“The investigation did not find any further issues in the restaurant. We understand the customer is currently in contact with our customer services team who will continue to liaise to help find a resolution.”
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