Patients in south east London could suffer as six more GP surgeries have been found to be underperforming and in need of urgent change this year.

In 2022, two GP surgeries in south east London have been rated inadequate and four require improvement.

The Care Quality Commission (CQC) is the body that inspects healthcare providers and then releases a report ranking them into one of four categories:

• Outstanding

The service is performing exceptionally well.

• Good

The service is performing well and meeting expectations.

• Requires improvement

The service is not performing as well as it should and the CQC has told the service how it must improve.

• Inadequate

The service is performing badly and the CQC has taken action against the person or organisation that runs it.

The CQC looks at whether the service is safe, effective, caring, responsive to people’s needs, and well-led.

We’ve searched through Google Reviews to see how people’s real experiences compare with the CQC’s inspections.

Here’s a list of six poorly rated GP surgeries in south east London to help you see which GP services were ranked in the lowest two categories.

Inadequate

Acorn & Gaumont House Surgery

151 Peckham High Street, SE15 5SL

Date of inspection: March 25

Report published: June 13

Google Review: 2.5/5

South Norwood Hill Medical Centre

103 South Norwood Hill, SE25 6BY

Date of inspection: March 16

Report published: May 10

Google Review: 1.9/5

“The doctors are great but the ability to book appointments is impossible.”

Requires Improvement

Bermondsey Spa Medical Practice

50 Old Jamaica Road, SE16 4BN

Date of inspection: March 11

Report published: May 4

Google Review: 1.9/5

Chelsfield Surgery

62 Windsor Drive, BR6 6HD

Date of inspection: April 6

Report published: May 23

Google Review: 2.3/5

DMC Chadwick Road

60 Chadwick Road, SE15 4PU

Date of inspection: May 5

Report published: June 7

Google Review: 3.4/5

“New admin who know what they are doing.”

Dulwich Medical Centre

163-169 Crystal Palace Road, SE22 9EP

Date of inspection: April 26

Report published: June 7

Google Review: 1.5/5

The CQC states that surgeries rated in the bottom two categories will have to make changes in order to improve their services.

However, ratings only apply to the time of the last inspection so it may not represent current conditions at the GP practice.

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