A 7-year-old girl was left sat covered in her own sick during a seven hour wait at Darent Valley hospital’s A&E in Dartford.

Mazie Baker, from Belvedere in Bexley, has been left “traumatised” after she was rushed to hospital in an ambulance with a high temperature and heart rate.

Mazie’s arms and legs had seized up and she was unable to walk when her mother, Sarah Baker, made the 999 call.

Sarah, who used to work as a carer, said: “We were sat in A&E for over seven hours – no one spoke to us so we didn’t even know how long we’d be waiting for.

“Mazie was so tired but I was scared if she went to sleep, she wouldn’t wake up again.

“I thought she was going to die.”

Sarah told News Shopper that they were taken to triage after an hour but the hospital staff didn’t even ask if Mazie was allergic to any medicines before administering them.

They were then sat in the waiting area of A&E for more than five hours before Mazie was seen by a doctor at 2am and diagnosed with tonsilitis, a throat infection and a urine infection.

During this time, Mazie’s body had gone into shock, she had a panic attack and she had been sick all over herself and the floor.

A spokesperson for the Dartford and Gravesham NHS Trust, which controls Darent Valley Hospital, said that their A&E department has seen a “significant increase in attendance” recently which explains the long waiting times.

They added that their staff always do their best to help patients and resolve any issues quickly.

However, Sarah said: “My daughter was so upset.

“I know the NHS is understaffed.

“I had to clear the sick up off their floors myself and I asked for help but not one member of staff came.

“Other parents and patients were helping me instead of people who worked there.

“It took 25 minutes for someone to come and put down incontinence sheets on the floor, but they didn’t even clean the sick properly – there were no disinfectants or anything.”

After Mazie was diagnosed, she had to wait another hour to have her oxygen levels measured as her heart rate was dangerously high.

Sarah said: “Whilst I was asking for a staff member to come and check Mazie’s heart, the nurses were stood around chatting about what they did on the weekend and what razors they use to shave their legs.

“What if she’d had a heart attack and they’re just stood there talking about razors?”

She was then prescribed a bottle of penicillin to take for seven days, but only given enough to last for four days – another mistake which Sarah says she had to sort out herself.

Since the incident on Sunday, June 19, Mazie has been left “traumatised” and unable to sleep.

Sarah, who also has a young baby and a two-year-old, said: “It all stressed her out so much she’s been screaming out in her sleep.

“I hear her screaming ‘I just want to go home’ which is exactly what she was saying all night in the hospital.

“It would be fine if it was me, but it’s my daughter.”

Sarah has emailed the hospital to complain and is taking her complaint to the ombudsman.

However, she says she doesn’t want any money – she just wants a sincere apology to be given to Mazie.

News Shopper: Incontinence sheets were put down 25 minutes after Mazie was sickIncontinence sheets were put down 25 minutes after Mazie was sick

A spokesperson for the Dartford and Gravesham NHS Trust said: “We have seen a significant increase in attendance in our A&E department at Darent Valley Hospital and our teams work very hard to assess and treat patients as quickly and effectively as possible.

“We would very much like to apologise for the experience Ms. Baker had when visiting us and will look closely at her complaint.

“We want all our patients to have the best experience possible during their time with us and our staff will do their best to resolve any issues they raise.

“We would ask anyone who would like to provide feedback and tell us about their experience while visiting any of our services to get in touch with us via our Patient Advice and Liaison Service (PALS).

“If anything falls short of the expectations of our patients or their families, we will do all we can to put things right.

“We urge members of the public to ease pressures by using the NHS 111 service for healthcare advice in non-urgent cases.

“For many, A&E will not be the right place for their healthcare needs and we would ask people to consider whether their condition is an emergency, such as a stroke, heart attack or major trauma, before going to A&E.”

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