A healthcare service in Lewisham has been told it “requires improvement" following two inspections by the Care Quality Commission (CQC).

Gevic Care Agency, located on Callander Road, was given the rating after the service was told it was “not well-led”.

The care service received its rating following two inspections which took place in March and April 2022.

The service required improvements in how effective, how caring, how responsive, and how safe it is.

The CQC mentioned that staff did not carry out Covid tests in accordance with current government guidelines.

The report also found "significant shortfalls" in service leadership.

As a result of this, the service was given an inadequate rating for the “well-led” category.

The report said there was a lack of formal audits and quality assurance checks to identify issues with the safety and quality of the service.

Formal systems were also not in place to assess people's mental capacity, according to the report.

Despite the issues, the report found people and family members were all positive about the caring nature of the staff.

The CQC said they were told that people were treated with dignity and respect.

The report mentioned that workers were positive about the support they received to fulfil their roles.

It also said that people were supported to have maximum choice and control of their lives.

The inspection found that workers are also supportive of people in the least restrictive way possible and put their best interests first.

The healthcare watchdog also said that exceptional circumstances were considered as a result of the coronavirus pandemic.

It is mentioned in the report that at the time of the inspections there were three people receiving personal care from the service.

The News Shopper has contacted Gevic Agency Care for a comment.

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