O2 has apologised to Beyoncé fans who have faced “difficulties” while trying to buy tickets for the singer’s UK tour dates amid “huge demand”.
The pop star, 41, announced on Wednesday she would be performing part of her Renaissance album tour at the Tottenham Hotspur Stadium on May 29 and May 30.
After pre-sale tickets went live for O2 customers via the O2 Priority app and website this morning, some customers reported issues during the purchasing process.
Me for the last hour #Beyonce #O2Priority pic.twitter.com/Jhi66Fo0BR
— Beyoncés horse (@ranchloverr) February 2, 2023
On Twitter, many expressed their frustration with the app on Ticketmaster.
Many pointed out their page refreshed when reaching the end of a virtual queue.
YOU ARE TELLING ME I GOT TO THE END AND IT TOOK ME BACK TO THE HOMEPAGE???????????? TICKETMASTER AND O2 PRIORITY????? excuse me #RENAISSANCEWorldTour
— Ma’at🇬🇭🇯🇲 (@maat_xo) February 2, 2023
The experience was called "anxiety-inducing" by others.
Has anyone actually managed to buy Beyoncé presale tickets via O2 Priority/Ticketmaster? This is anxiety-inducing 🫠
— Zainab (@serendipityspin) February 2, 2023
And with fans pulling their hair after attempts trying to secure tickets, people made light of the situation.
Beyoncé : You won’t break my soul @O2 priority : pic.twitter.com/mhAeShDDJT
— Tevin. (@OBSXSSION1) February 2, 2023
Others have said despite difficulty, they are still able to purchase tickets.
Anyone who missed out on Beyoncé tickets in the O2 Priority sale on Ticketmaster - keep trying! I just managed to get some 15 mins ago.
— Spector (@CripplerKawLiga) February 2, 2023
I refreshed the page randomly and rejoined the queue, but you don't have to keep doing that.
It's a lottery but worth a shot.
An O2 spokesman said: “We apologise to any customers who are experiencing difficulties trying to get Beyonce tickets through our Priority platform today.
“We’re seeing huge demand and we’re doing everything we can to help ensure all our customers can get through.”
O2 Priority pre-sale ticket prices for the UK shows ranged from £56 for a seated ticket to £2,400 for a VIP “on stage” front row experience.
There will be further pre-sale ticket releases from a number of other retailers on Friday and Monday, followed by general sale on Tuesday February 7.
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