A man has been left shocked after he attempted to retrieve his parcel from an Evri depot in Erith and noticed dozens of parcels left on the streets.

The customer, who wishes to remain anonymous, said his parcel was originally dispatched from an eBay seller on December 13, to which delivery company Evri promised a “two day delivery”.

With this promise, he was expecting the parcel to arrive at his address before Christmas - yet eight days later, the Evri app informed him that his parcel was still at his local depot on Bilton Road in Erith.

The man told the News Shopper: “I'd written to them twice to say that the depot is only ten miles from my house, so I'll come and get the parcel.

“Each time they wrote back, saying they are ‘doing their best’, but they never acknowledged what I said – so I decided to go there.”

News Shopper:

He then visited the Evri depot and asked to be directed to the reception to collect the parcel himself, to which he says he was told there was no reception and as an Evri colleague became “extremely hostile”.

Evri, formally known as Hermes, is a cheap parcel delivery through a network of over 18,000 people and has been under recent scrutiny – seen on the BBC – after customers across the country are still not receiving their packages on time or at all.

The man continued: “They told me that I was trespassing if I stepped foot into the depot – so I backed off and walked to the end of the street.

“From there, I could see parcels left on the streets and on the grass, so I started to take photos.

“Suddenly, someone came rushing out and said they were calling the police because I was ‘trespassing’, but I was stood in the road.

“Then, they said I looked like a burglar and was snooping around the place – they even took a photo of my cars number plate."

A spokesperson for Evri said the man was asked to leave due to “health and safety” and the fact that they were trespassing.

The spokesperson added: “It is standard procedure to contact the police when someone refuses.

“They were also tampering with parcels and filming and photographing individual couriers without permission and was politely asked to stop.”

Photos show a number of parcels left on the streets outside of the Evri depot. 

News Shopper:

After returning home – without their parcel – the man wrote to the Evri directors, Trustpilot and posted onto a Facebook group dedicated to Evri complaints and shared his experience.

The day later, the parcel arrived.

The reader said: “I feel like my action had an effect.

“I see that these people are being exploited, and I don’t blast those who bring me my parcels as they are under pressure.

“But I feel like the top management don’t care."

News Shopper:

A spokesperson for Evri said: “We can confirm that a person did visit our site.

“They were irate as our team explained that the location was purely operational and could not deal with parcel enquiries.

“They were asked to leave due to health and safety and the fact that they were trespassing.

“It is standard procedure to contact the police when someone refuses.

“He was also tampering with parcels and filming and photographing individual couriers without permission and was politely asked to stop.

“We are pleased that his parcel has been successfully delivered.”